We value our customers and want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with any product you ordered, we’ll exchange it, replace it or refund your money within 30 days of purchase. No questions asked.
Sweater & blanket makers, we have you covered too! We know how long it takes to knit or crochet a big project. And we understand you don't always know how much yarn to order in advance. That's why we recommend you order plenty of yarn for both swatching and making (because we all swatch, right?!), and then, if you discover you overestimated, you can return any untouched skeins within 90 days of purchase.
Returned yarn must be in its original condition. That means unwound (yarn that’s been wound may not be returned) and free of odors, dirt, pet hair, etc. The yarn must be usable and resalable; ball band and other original labeling is required.
To learn more, please read our complete Shipping & Returns policy.